Safety & complaints
Avoiding scams, reporting abuse, and how complaints are handled.
6 articles
How fraud signals work, and what they never do
Scoring orders a queue and argues for attention. It does not suspend, reject or penalise anyone.
5 min readEveryoneIf a complaint is raised about you
You are not confronted with an allegation automatically. Disclosure is a deliberate, recorded decision, and it comes with a right of reply.
5 min readLandlords & ownersProperty managersRentersContractorsRaising a complaint
Who you can complain about, how quickly you should hear back, and the rules that stop a case being closed quietly.
6 min readEveryoneSpotting an agent posing as a landlord
What the platform checks for you, what it cannot see, and the signs worth acting on before you pay anyone.
5 min readRentersEveryoneThe records nobody can edit
Audit log, complaint history and enforcement records are append-only at the database level, and that includes administrators.
4 min readEveryoneWhy you should not pay outside the platform
Off-platform payment removes every protection the tenancy has, and it is one of the two signals rated critical.
4 min readRentersEveryone