If a complaint is raised about you
You are not confronted with an allegation automatically. Disclosure is a deliberate, recorded decision, and it comes with a right of reply.
Disclosure is a decision, not an automatic email
A complaint naming you is not sent to you the moment it is filed. Nor is it kept from you permanently. Both extremes are wrong, in opposite ways.
Telling a respondent immediately can put a complainant at real risk in the first hours of a harassment or illegal-eviction case. Never telling them means someone can be suspended, lose a badge or lose ranking over an accusation they have never seen. So a member of staff decides, with a written reason, and that reason is recorded.
What you are shown
Once a case is disclosed to you, it appears under "About you" in your dashboard complaints, and you are notified.
- The category of the complaint
- What was alleged
- The case timeline, minus internal handling notes
Internal notes are never shown to either side. They are how staff think through a case without it reading as a statement about you.
Your right of reply
A respondent who can read a case but not answer it has been shown the accusation and denied the defence. So once a case is disclosed, you can reply to it, and your reply joins the same permanent history.
The notification you receive says it plainly: you can read it and reply, and nothing has been decided.
Your reply does not stop the clock
The response clock measures Domicium answering the person who complained. A reply from you is not Domicium answering, so it deliberately does not stop it.
Otherwise disclosing a case would make an unanswered queue look answered, which would reward disclosure for the wrong reason.
What can and cannot follow
An upheld complaint can lead to a suspension or a verification downgrade. Both need a person, a written reason, and both are recorded in append-only tables. Neither happens because a score rose or a report was filed.
A suspension stops the account signing in, listing, applying and messaging. It does not cancel a tenancy, void a debt, or stop the books — suspending a landlord must not quietly wipe the rent a tenant still owes, and suspending a tenant must not erase what they owe. It is reversible, and both the suspension and any reinstatement are recorded with a reason.
Still stuck?
Email info@domicium.com or WhatsApp +233 54 012 8220. To report a listing or a person, use complaints in your dashboard.
Read next
- Raising a complaintWho you can complain about, how quickly you should hear back, and the rules that stop a case being closed quietly.
- How fraud signals work, and what they never doScoring orders a queue and argues for attention. It does not suspend, reject or penalise anyone.
- Losing a tier, and badges that outrun their evidenceA downgrade always works, even when a check has been withdrawn. Raising a tier back is a reviewed request, never a reversal.
- Spotting an agent posing as a landlordWhat the platform checks for you, what it cannot see, and the signs worth acting on before you pay anyone.