Domicium

Complaints policy

Every complaint on Domicium is logged, assigned and tracked to resolution — and becomes part of the permanent tenancy record.

How complaints work

  1. Open a complaint against a landlord, tenant, contractor, listing, payment or repair.
  2. Add evidence — photos, videos, messages and a description.
  3. A support officer is assigned and the complaint gets a status and timeline.
  4. Unresolved complaints escalate through defined levels to a final outcome.
  5. The full history can be exported as PDF.

The complaints portal ships in Phase 3 (Estate Management). See the project roadmap for detail.