How Domicium contacts you
In-app notifications always, email where it is configured, and no text messages — stated plainly so you do not wait for one.
In the app
In-app notifications need no delivery service. Writing the record is the delivery, so this channel works whatever else is or is not configured. They appear on your dashboard, newest first, and unread ones are marked.
By email
Email is sent through Resend, and only when both an API key and a sending address are configured for the deployment. Where they are not, the platform reports the channel as unconfigured rather than marking messages sent that were never sent.
Not by text message
The code can send SMS and WhatsApp through Hubtel, but the credentials for it are not set. Treat text messages as unavailable.
This matters for one thing in particular: nobody from Domicium will text you asking for money or for a payment reference. If you receive such a message, it did not come from here.
Rent reminders and arrears notices are generated once per ageing stage, so you hear when a balance falls overdue and again if it ages further — not every day.
Still stuck?
Email info@domicium.com or WhatsApp +233 54 012 8220. To report a listing or a person, use complaints in your dashboard.
Read next
- Finding your way around as a renterWhat each panel on the renter dashboard is for, and which parts of it are not yet doing real work.
- Creating your accountWhat you need to sign up as a renter, what you are agreeing to, and what happens to the identity documents you upload.
- Choosing the right roleThe four things you can sign up as, what each one changes, and why estate agent is not on the list.
- What Domicium is, and what agent-free meansA rental platform where only landlords, owners and authorised managers can list — and where the trust claims are enforced by the database rather than asserted in copy.