Service levels, incidents and quality checks
Contracts with response and resolution targets, breaches that stay on the record, incidents closed with a cause, and inspections that can fail.
Service contracts
A contract names the vendor, the service type, the value and the term, and lists the properties and assets it covers. It carries response and resolution targets in hours, penalty terms and a per-breach penalty amount.
It also holds renewal notice days, whether it auto-renews, and the vendor's insurance and certification expiry dates, so a contractor working with lapsed cover is visible.
Breaches are their own records
A breach records whether it was response or resolution, when the job was reported, responded to and resolved, the target and actual hours, the overrun, and any penalty.
It is a row against the contract, not a status on it. A later job completed on time does not remove it, and the contract's history reads as a sequence rather than a current mood.
Breaches are logged by a person against the contract. The platform does not detect and raise them automatically.
Incidents
An incident records what happened, where, how severe it was, who was involved and whether anyone was injured, plus the immediate action taken. It can be linked to an asset and can spawn a work order.
Closing an incident requires a root cause and a corrective action. An incident marked reportable is one you have judged notifiable to an authority; the platform records that judgement, it does not make the notification.
Quality inspections
Inspections are planned against a property, unit or project with a discipline, a stage and a contractor, and are recorded with an inspector and a result.
A failure raises a non-conformance against the responsible contractor. A reinspection that passes closes it; one that fails sends it back.
Still stuck?
Email info@domicium.com or WhatsApp +233 54 012 8220. To report a listing or a person, use complaints in your dashboard.
Read next
- From report to completed jobTriage, quote, assign, complete — and the cost lands on the unit it was spent on.
- Statutory compliance and renewal datesObligations with expiry dates and named owners, so a lapsed certificate is visible before it becomes a problem.
- Buying parts and servicesRequisition, purchase order, goods receipt, supplier invoice — and no payment until the three agree.
- Planned maintenance schedulesSchedules raise work orders when they fall due, on a calendar or a meter, and cannot raise the same one twice.