From report to completed job
Triage, quote, assign, complete — and the cost lands on the unit it was spent on.
The sequence
A report is triaged, approved or rejected, then assigned to a contractor. Contractors can be offered a job and accept or decline it. Quotes are submitted against the request and approved or rejected.
A job is created from the accepted work, moves through in progress, and is completed. The tenant can confirm completion on their side.
Triage suggestions are advisory
Where AI triage is configured, it proposes a category, an urgency and any immediate safety steps. A person decides what actually happens.
If the model's response cannot be parsed or fails validation, no triage is produced at all. There is no fallback of medium urgency and general trade, because a fabricated classification looks like an answer while a missing one gets a human's attention.
Cost attaches to the property
When a job is marked completed, the cost posts to the ledger from the linked quote, or from the latest approved quote for the request. It debits repairs and maintenance and credits trade payables, carrying the property and the contractor on both lines.
This is what makes property-level profitability real. The spend is attributed as it happens rather than allocated at period end.
No approved quote amount means no posting. A job completed without a costed quote leaves nothing in the books, so record the quote before you close the work.
Checking the work
Quality inspections can be recorded against the work, with checklist items and a result. Where work fails, a non-conformance is raised and sent back to the responsible contractor; a passed reinspection closes it.
What is not available
There is no mobile app for contractors. They work through the web interface. There is no sensor or IoT integration, so condition information is what people record.
Still stuck?
Email info@domicium.com or WhatsApp +233 54 012 8220. To report a listing or a person, use complaints in your dashboard.
Read next
- Reporting a fault in your homeWhat to include, how urgency is set, and what happens to the photographs you upload.
- Planned maintenance schedulesSchedules raise work orders when they fall due, on a calendar or a meter, and cannot raise the same one twice.
- Buying parts and servicesRequisition, purchase order, goods receipt, supplier invoice — and no payment until the three agree.
- Service levels, incidents and quality checksContracts with response and resolution targets, breaches that stay on the record, incidents closed with a cause, and inspections that can fail.