Reporting a fault in your home

What to send

A short title, the room, a description of what is wrong, and photographs. Photographs settle more arguments than descriptions do, particularly about how long something has been damaged.

You can also say when you are willing to give access. Jobs move faster when the contractor does not have to negotiate a time separately.

1. 1Open your tenancy and start a maintenance report.
2. 2Choose the category and set the urgency honestly.
3. 3Describe the fault and the room, and attach photographs.
4. 4Add your access preferences and submit.

Urgency

Urgency runs low, normal, high and emergency. Set it for the risk, not for the annoyance. A blocked drain is high. A gas smell, an exposed live cable or a failed lock is an emergency.

Your photographs are private

Maintenance evidence is stored in a private bucket, not the public one that listing photographs use. It is reachable only by people with a reason to see it, and never by guessing a URL.

What happens next

A report moves through submitted, triaged, approved or rejected, assigned, quoted, in progress, completed and closed. You can follow it from the same place you raised it.

When the work is done you can confirm it. That confirmation is recorded on the job.